Shipping policy

Shipping Policy

Last Updated: February 17, 2026

Thank you for shopping with Joint Sewing, operated by SOUHIRO US LLC.

We ship sewing supplies, bag-making hardware, craft materials, accessories, and related products from Japan to individual consumers in the United States and other eligible international destinations.


1. Shipping Origin

Orders are currently fulfilled and shipped from Japan.

Our order fulfillment operations are located in Kyoto, Japan.


2. Order Processing Time

Orders are generally processed and dispatched within 3–6 business days after payment confirmation.

Business days are Monday through Friday, excluding Japanese public holidays.

Processing may take longer during peak periods, due to product availability, or under exceptional circumstances.

We will inform customers of material delays where appropriate.


3. Shipping Carriers

International shipments are primarily handled by DHL or FedEx.

Carrier selection depends on destination, shipment dimensions, weight, product restrictions, and service availability.

Tracking information will generally be provided after dispatch.


4. Shipping Rates

Shipping charges depend on destination, shipment weight, dimensions, and available delivery services.

Applicable shipping charges are displayed before checkout is completed.

Free shipping promotions apply only when their published conditions are satisfied.

Any applicable free shipping threshold will be displayed on our website or at checkout.


5. Estimated Delivery Times

United States

Estimated delivery is generally 3–5 business days after dispatch via DHL or FedEx.

Other International Destinations

Delivery times vary depending on destination, customs clearance, carrier operations, and local conditions.

Order processing time and shipping transit time are separate.

Delivery estimates are not guaranteed.

Mandatory consumer rights concerning delayed or undelivered goods remain unaffected.


6. Delivered Duty Paid (DDP) Shipping

Joint Sewing offers Delivered Duty Paid (DDP) shipping to selected eligible destinations where supported.

For orders expressly confirmed as DDP:

  • Joint Sewing arranges applicable import customs clearance.

  • Joint Sewing is responsible for covered import duties and import taxes.

  • Joint Sewing is responsible for standard customs brokerage charges covered by the confirmed DDP arrangement.

  • Customers will not be required to pay additional covered import duties or import taxes upon delivery.

DDP eligibility depends on destination, carrier, product category, and applicable customs requirements.

DDP applies only where the arrangement has been expressly confirmed for the relevant order.


7. Destinations Where DDP Is Unavailable

Where DDP is unavailable, alternative shipping arrangements may be offered.

Before an order is accepted, we will clearly disclose whether import duties, taxes, customs clearance fees, or other import charges are the customer's responsibility.

Joint Sewing will not impose undisclosed import charges after checkout.

Charges lawfully collected by customs authorities or carriers under a clearly disclosed non-DDP arrangement remain subject to the agreed shipping terms and applicable law.

If a suitable arrangement cannot be offered, we may cancel the order and refund any payment collected.


8. Customs Declarations

We accurately declare shipment contents, commercial values, country of origin, and other information required for lawful customs clearance.

We do not intentionally undervalue merchandise or misclassify commercial shipments as gifts to avoid customs charges.

Customers may be required to provide information reasonably necessary for customs clearance.


9. International Shipping Restrictions

Certain products or destinations may be restricted by customs regulations, sanctions, carrier rules, or other applicable laws.

If an order cannot legally or practically be shipped, we will contact the customer and provide an appropriate resolution, including a refund where required.


10. Tracking Information

DHL and FedEx shipments generally include tracking.

Tracking details will be provided after dispatch and may require time to become visible in the carrier's system.


11. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete delivery information.

If an incorrect address causes additional delivery or reshipment costs, reasonable charges may apply where legally permitted.

Any additional charges payable to Joint Sewing will be disclosed before reshipment.


12. Undeliverable or Refused Shipments

If a shipment is refused, unclaimed, or returned as undeliverable, please contact hello@jointsewing.com.

We will review the circumstances and determine the appropriate resolution.

Reasonable additional costs may apply where legally permitted and appropriately disclosed.

Mandatory consumer rights remain unaffected.


13. Lost, Damaged, or Missing Shipments

If a shipment is lost, damaged, or contains missing items, please contact hello@jointsewing.com with the order number and relevant details.

We may investigate the issue with DHL, FedEx, or another applicable carrier.

For confirmed lost shipments, we will provide an appropriate remedy, including a refund or replacement as required by applicable law.

For confirmed defective or damaged products, no return is required and the applicable full refund will be initiated on the same business day following confirmation, or the next business day if confirmation occurs outside business hours.

For confirmed missing items, we will provide a refund for the missing items or arrange a replacement where agreed.


14. Incorrectly Shipped Products

If Joint Sewing ships an incorrect product, we will take responsibility for resolving the error.

Once the shipping error is confirmed:

  • The applicable full refund will be initiated on the same business day.

  • If confirmation occurs outside business hours, the refund will be initiated on the next business day.

  • If we request a return of the incorrect product, we will cover reasonable return shipping costs.


15. Order Cancellations

Customers may request cancellation before dispatch by contacting hello@jointsewing.com.

We will make reasonable efforts to accommodate eligible requests before shipment.

After dispatch, returns and statutory cancellation rights are governed by our Return & Refund Policy.


16. Returns and Refunds

Eligible voluntary returns may be requested within 30 days after delivery.

Approved voluntary return refunds are generally initiated within 3–7 business days after returned goods are received and inspected.

Confirmed defective, damaged, or incorrectly shipped products are eligible for same-business-day refund initiation following confirmation.

EU and UK consumers retain applicable statutory cancellation rights.

For full details, please review our Return & Refund Policy.


17. Contact Information

Store Name: Joint Sewing

Legal Operator: SOUHIRO US LLC

Email: hello@jointsewing.com

Website: https://jointsewing.com

Order Fulfillment Location:

14-27 Nishinokyo
Nagaokakyo-shi, Kyoto 617-0816
Japan

Our Japanese fulfillment location is separate from the registered jurisdiction of SOUHIRO US LLC.

Nothing in this policy restricts mandatory consumer rights under applicable law.