Shipping Policy

Last Updated: February 17, 2026

Thank you for shopping with Joint Sewing, operated by SOUHIRO US LLC.

We ship sewing supplies, bag-making hardware, craft materials, and related products from Japan to customers in the United States and other eligible international destinations.

 

1. Shipping Origin

All orders are currently fulfilled and shipped from Japan.

Our fulfillment operations are located in Kyoto, Japan.

 

2. Order Processing Time

Orders are generally processed and dispatched within 3–6 business days after payment confirmation.

Orders are processed Monday through Friday, excluding Japanese public holidays.

Processing may take longer during peak seasons, for large orders, due to product availability, or under exceptional circumstances.

Customers will be informed of material delays where appropriate.

 

3. Shipping Carriers

International shipments are primarily handled by DHL or FedEx.

Carrier selection depends on destination, package dimensions, weight, product restrictions, and service availability.

Tracking information will generally be provided after dispatch.

 

4. Shipping Rates

Shipping charges are calculated according to destination, shipment weight, dimensions, and available delivery services.

Applicable shipping charges are displayed before checkout is completed.

Free shipping promotions apply only when their published eligibility requirements are satisfied.

Any applicable promotional shipping threshold will be displayed on our website or at checkout.

 

5. Estimated Delivery Times

United States

Estimated delivery is generally 3–5 business days after dispatch via DHL or FedEx.

Other International Destinations

Delivery times vary depending on the destination country, customs clearance, carrier operations, and local conditions.

Processing time and shipping transit time are separate.

Delivery estimates are not guaranteed.

Nothing in this policy limits mandatory consumer rights concerning late or undelivered goods.

 

6. Delivered Duty Paid (DDP) Shipping

Joint Sewing offers Delivered Duty Paid (DDP) shipping to selected eligible destinations where supported by the destination country's regulations and the shipping carrier.

For orders confirmed as DDP:

• Joint Sewing arranges applicable import customs clearance.

• Joint Sewing is responsible for covered customs duties and import taxes.

• Joint Sewing is responsible for standard customs brokerage charges covered by the DDP arrangement.

• Customers will not be required to pay additional covered import duties or import taxes upon delivery.

DDP availability depends on the destination, carrier, product category, and applicable customs requirements.

A destination is treated as DDP-eligible only when the DDP arrangement is expressly confirmed for that order.

 

7. Destinations Where DDP Is Unavailable

For destinations where DDP shipping is unavailable, alternative shipping arrangements may be offered.

Before an order is accepted, Joint Sewing will clearly disclose whether import duties, taxes, customs clearance charges, or other applicable import costs are the customer's responsibility.

Customers will not be charged undisclosed import costs by Joint Sewing after checkout.

Any charges lawfully collected by customs authorities or carriers under a clearly disclosed non-DDP arrangement remain subject to the agreed shipping terms and applicable law.

If suitable shipping arrangements cannot be offered, we may decline or cancel the order and refund any payment collected.

 

8. Customs Declarations and Documentation

We accurately declare shipment contents, commercial values, country of origin, and other required customs information.

We do not intentionally undervalue merchandise or misclassify commercial purchases as gifts to avoid customs charges.

Customers may be required to provide information reasonably necessary for customs clearance.

We will provide reasonable assistance where possible.

 

9. International Shipping Restrictions

Certain products or destinations may be restricted by customs regulations, sanctions, carrier rules, or other applicable laws.

If an order cannot legally or practically be shipped, we will contact the customer and provide an appropriate resolution, including a refund where required.

 

10. Tracking Information

Orders shipped through DHL or FedEx generally include shipment tracking.

Tracking details will be sent after dispatch and may require time to become available in the carrier's system.

 

11. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

If an incorrect address causes additional delivery or reshipment costs, reasonable charges may apply where permitted by law.

Any additional charges payable to Joint Sewing will be disclosed before reshipment.

 

12. Undeliverable or Refused Shipments

If a package is refused, unclaimed, or returned as undeliverable, customers should contact hello@jointsewing.com.

We will review the circumstances and determine the appropriate resolution.

Reasonable additional costs may apply where legally permitted and appropriately disclosed.

Mandatory consumer rights remain unaffected.

 

13. Lost, Damaged, or Missing Shipments

If an order is lost, arrives damaged, or contains missing items, please contact hello@jointsewing.com with the order number and relevant details.

We may investigate the issue with DHL, FedEx, or another applicable carrier.

For confirmed damage or missing products attributable to Joint Sewing or its delivery arrangements, we will provide the appropriate remedy in accordance with our Return & Refund Policy and applicable law.

For confirmed defective or damaged products, no return is required and the applicable refund will be initiated on the same business day following confirmation, or the next business day if confirmation occurs outside business hours.

 

14. Incorrectly Shipped Products

If Joint Sewing ships an incorrect product, we will take responsibility for resolving the error.

Once the error is confirmed, we will initiate the applicable refund on the same business day, or the next business day if confirmation occurs outside business hours.

If we request the return of an incorrectly shipped product, we will arrange or cover reasonable return shipping costs.

 

15. Order Cancellations

Customers may request cancellation before dispatch by contacting hello@jointsewing.com.

After dispatch, eligible products may be returned under our Return & Refund Policy.

Mandatory statutory cancellation rights remain unaffected.

 

16. Returns and Refunds

Eligible voluntary returns are accepted within 30 days after delivery.

Approved standard return refunds are generally initiated within 3–7 business days after receipt and inspection.

Confirmed defective, damaged, or incorrectly shipped products are eligible for same-business-day refund initiation following confirmation.

EU and UK consumers retain applicable statutory cancellation rights.

For full details, please review our Return & Refund Policy.

 

17. Contact Information

Store Name: Joint Sewing

Legal Operator: SOUHIRO US LLC

Email: hello@jointsewing.com

Website: https://jointsewing.com

Order Fulfillment Location:

14-27 Nishinokyo
Nagaokakyo-shi, Kyoto 617-0816
Japan

Our Japanese fulfillment location is separate from the registered jurisdiction of SOUHIRO US LLC.

Nothing in this policy excludes or restricts mandatory consumer rights under applicable law.